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Utility Payment Plans During COVID-19 Events: If you are struggling to pay your County utility bill (water/sewer/refuse), please call our Customer Contact Center at 703-228-5000, Monday-Friday, 7 a.m. to 7 p.m. You may be eligible for special payment arrangements without accrual of additional late fees. Arlington County will not shut off any customer’s water service for non-payment during the outbreak.

Yard Waste: The County will be issuing a yard waste credit to the Household Solid Waste Rate once curbside collection is restored. Yard waste collection has been temporarily suspended since mid-May due to contractor staffing issues related to COVID-19. A date for service restoration is still unknown. An update will be provided once we have restored yard waste service and the County is able to calculate the full credit amount and expenses.

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