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arlingtonva.us
County Home  • Jobs  • Payments  • Services A-Z    Translate

Water & Utilities

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About Our Water-Sewer-Refuse Services

As of Nov. 18, 2019, Arlington has a new water-sewer-refuse Customer Self-Service (CSS) portal where customers can review bills, go paperless and order certain services like brush pickup and mulch delivery. Payments are still made through the County Treasurer’s Office, via the customer payment portal CAPP but accessing utility accounts via the old system known as “Click2Gov” is no longer possible.

We made these changes as part of a project to modernize the billing system.

We strongly recommend all customers sign up for a CSS account.

  • The first time you log on to CSS you will be obliged to enter your last name, as it appears on your bill, and your utility account number (i.e. the first 12 digits of the account number that appear on the top right hand corner of your bill).
  • After this initial account set-up, you can pick a username and password of your choosing.
  • If you do not have ready access to your bill and account number, call the Customer Contact Center, 703-228-5000 during business hours and an agent will be happy to assist.
  • Your summer bill may be lower because we will no longer be charging for refuse in advance of service and we need to credit accounts to account for this change.
  • After the initial bill, your bill will return to its regular payment amount and your refuse charges will be prorated on a daily basis.

We’re committed to Arlington, Va. through the provision of safe and reliable drinking water; returning clean water to the environment through treatment; and providing for the orderly collection, processing and disposal of refuse and the recovery of recyclable materials and yard waste.

See water, sewer and refuse rates.

 

Contact Us

View or Pay My Bill

Customer Contact Center
Hours: Mon.-Fri., 7 a.m.- 7 p.m.
703-228-5000
Email

Pay Your Bill by Phone
1-888-272-9829 (Code 1000)
Mail and Online Payment Options

Water & Sewer Emergencies
703-228-6555 (24-hour hotline)

Report Stream Pollution, Spills or Illegal Dumping
703-558-2222

Non-County Utilities

Power Outages or Downed Power Lines
Dominion Virginia Power at 866-DOM-HELP (866-366-4357)

Gas Emergencies
Call 911, then Washington Gas at 703-750-1400

Verizon
1-800-837-4966 or Verizon Online

Comcast
1-800-266-2279

Contáctenos

Centro de atención al cliente
Horario: de lunes a viernes, de 8 a. m. a 5 p. m. al
703-228-6570
Correo electrónico

Abone su factura por teléfono
1-888-272-9829 (Code 1000)
Opciones de pago por correo o Internet

Emergencias de agua o cloacas
703-228-6555 (línea directa las 24 horas)

Informar contaminación de cursos de agua, derrames o vertido ilegal
703-558-2222

Utilidades fuera del condado

Cortes del servicio eléctrico o líneas fuera de servicio
Dominion Virginia Power al 866-DOM-HELP (866-366-4357)

Emergencias de gas
Llame al 911, luego a Washington Gas al 703-750-1400

Verizon
1-800-837-4966 o Internet

Comcast
1-800-266-2279

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