Customer Service
FY 2020 WATER/SEWER RATES EFFECTIVE JULY 1, 2019: Water: $4.70/TG; Sewer: $9.10/TG, for a combined rate of $13.80.
NEW UTILITY BILLING FRONT DESK HOURS: The Utility Billing Office front desk service hours of operation are now Monday-Thursday, 8 a.m. to 1 p.m. For service at other times, e-mail descontactcenter@arlingtonva.us or call 703-228-6570 (8 a.m. to 5 p.m., Monday-Friday).
NEW UTILITY BILLING FRONT DESK HOURS: The Utility Billing Office front desk service hours of operation are now Monday-Thursday, 8 a.m. to 1 p.m. For service at other times, e-mail descontactcenter@arlingtonva.us or call 703-228-6570 (8 a.m. to 5 p.m., Monday-Friday).
Report a Problem
If you're experiencing a water or sewer emergency or service problem call our 24-hour hotline at 703-228-6555.
- No water service
- Water main break
- Low water pressure
- Issues with taste, odor or color of your water
- Sewer backups
- Clogged storm drains
- Wastewater odors
To report stream pollution, spills or illegal dumping, call 703-558-2222.