The Department of Environmental Services bills for water-sewer-refuse utilities; the Treasurer’s Office collects the payments. Contact us if a payment isn’t reflected on your account. Learn more about payment options.
How to Keep Up With Your Account Online
Customer Assessment and Payment Portal (CAPP) – Pay utilities and parking tickets,
receive e-bill notifications, file taxes.
- For quick access use the “Pay Without Signing Up” option on the CAPP website.
- Then click the “Make a Quick Payment” button and select “Utilities (Water & Sewer)” from the drop-down menu.
- Note: In CAPP, the utilities account number format requires all 13 digits (listed on your utility bill statement), without spaces or dashes.
- Need help? Capp@arlingtonva.us or 703-228-3702.
Customer Self-Service (CSS) Portal – View payments and water use history; order mulch, brush service.
Note: CSS and CAPP are separate systems requiring separate registration and user credentials.