Start or Stop Service

Setting up New Accounts

Call the Customer Call Center at 703-228-5000, Mon.-Fri., 7 a.m.-7 p.m., at least one business day prior to the day you wish to start water, sewer, and trash and recycling collection services to set up a new utilities account.

• There’s a $25 water turn-on fee for new accounts, which is reflected in the first bill. Learn more about rates and the utility billing schedule.
• Depending on when you opened your account, your first bill may not include charges for water and sewer services.
• The initial charges for trash and recycling services will be prorated daily for the first billing quarter.
• If you’re renting a house and wish to have the account in your name, have the owner’s name, phone number and mailing address ready when you call to set up the account.
• You can set up a separate water-only account for irrigation. Call 703-228-5000 Monday-Friday, 7 a.m. to 7 p.m. to discuss options with a customer service representative.
• There is an application process for establishing water and sewer connections to a new structure.

Each household is provided with one black trash cart and one blue recycling cart included in their quarterly fee. Residents can request up to two additional carts for a rental fee of $2 per cart per month. We are responsible for the repair of carts, but not for any damage due to negligence or abuse of carts, and residents are responsible for the care and cleanliness of the cart. If you don’t have either a trash cart and/or a recycling cart, call 703-228-5000.

Property Owner Responsibilities

In accordance with Code of Virginia 21-118.4(e), any unpaid water/sewer bill becomes a lien on the property. We may place a lien against the property if there are any unpaid fees or charges for water services for the property. At the time your tenant finalizes his/her account, we’ll mail you a duplicate copy of the final bill. It would be advisable for you to retain the security deposit until you’ve verified that the tenant has paid any delinquent fees or charges due.

We issue delinquent notices for residential accounts 30 days after the billing date when there is an unpaid balance. If you own residential property and wish to receive a copy of any delinquent notice sent to the tenant, call 703-228-5000 and request your name be added to the tenant’s account as a third party.

Closing Existing Accounts

To close your utilities account and request a final bill, call 703-228-5000 at least one business day prior to the day you wish to discontinue service. The water service will be turned off as early as 6 a.m. if no other account is scheduled to be opened that day, so consider this when determining what day you would like to close the account. Have your forwarding address available when you call.

Changing the Name on the Account

Return a signed copy of the name change form by fax or postal mail to the number or address listed on the form if you’re a roommate who wishes to assume responsibility for an existing account. The property owner will be sent a letter notifying him/her of this change to the account at his/her property and may be added to the account to receive copies of any delinquent notices. Please be aware that the person requesting the name change assumes responsibility for any outstanding balance on the account.